Question 1

Do I need an account to order?

Accepted Answer

No. You can check out as a guest. An account keeps your addresses and previous orders so reordering the same references is faster.

Question 2

What is a selling unit?

Accepted Answer

Packaging is sold by pack, carton or roll rather than by piece. Every product page states the selling unit and how many pieces it contains, plus the price per piece where relevant.

Question 3

Is there a minimum order?

Accepted Answer

There is no minimum order value. Products are sold in their stated selling unit, so the smallest order is one pack, carton or roll.

Question 4

Can I order a sample before committing?

Accepted Answer

For most standard references the smallest pack acts as a sample. For custom packaging, samples are discussed as part of the quotation.

Question 5

Are your food packaging products food-safe?

Accepted Answer

Products listed as food packaging are intended for food contact. The product page states the material and any temperature or usage limits — check these before use with hot, oily or acidic foods.

Question 6

Can I use these containers in a microwave or freezer?

Accepted Answer

It depends on the material. Where a product is microwave-safe or freezer-safe, it is stated in the specifications. If it isn't stated, assume it is not.

Question 7

Which products are recyclable or compostable?

Accepted Answer

Kraft, paper and corrugated references are recyclable in most streams. Where a product is compostable or made from recycled material, the product page says so explicitly.

Question 8

How do I choose the right size?

Accepted Answer

Dimensions and capacity are listed on every product. Measure your product at its widest point and add a little clearance — our guides cover sizing for food boxes and shipping cartons.

Question 9

Where do you deliver?

Accepted Answer

Across Morocco. Casablanca and Rabat are typically 24–48 hours; other cities are usually 2–4 business days.

Question 10

How much does delivery cost?

Accepted Answer

Standard delivery is 60 MAD, and free on orders above 1 500 MAD. Bulk orders on pallets are quoted separately.

Question 11

Can I collect my order?

Accepted Answer

Yes, collection is available by appointment at our Casablanca warehouse once your order is confirmed as ready.

Question 12

Which payment methods do you accept?

Accepted Answer

Card payment online, bank transfer, and cash on delivery in eligible cities. Professional accounts can request payment on invoice.

Question 13

Do you provide an invoice?

Accepted Answer

Yes. A compliant invoice with your company details and ICE number is issued for every order.

Question 14

Are prices shown with VAT?

Accepted Answer

Catalogue prices are shown excluding VAT for professional clarity; VAT is calculated and shown at checkout.

Question 15

How do I request a professional quote?

Accepted Answer

Use the quote request form with your reference list, quantities and target date. You receive written pricing per unit and per carton.

Question 16

Can you print my logo on packaging?

Accepted Answer

Yes for many formats — boxes, bags, labels and sleeves. Feasibility depends on the format, quantity and artwork, and is confirmed before quoting.

Question 17

What are typical custom lead times?

Accepted Answer

Custom production depends on the format and quantity. Lead times are confirmed in writing with your quotation before anything is produced.

Question 18

Can I return packaging I no longer need?

Accepted Answer

Unopened, undamaged packs in their original packaging can be returned within 14 days of delivery. Custom-printed items cannot be returned.

Question 19

What if my order arrives damaged?

Accepted Answer

Photograph the parcel and contents and contact us within 48 hours. Damaged or incorrect items are replaced or refunded.

Frequently asked questions

Ordering

Products & materials

Delivery

Payment & invoicing

Professional & custom

Returns

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