Support
Returns & refunds
If a packaging reference isn't right, unopened packs can be returned within 14 days. Damaged or incorrect deliveries are handled separately and quickly.
14-day window
Return unopened packs within 14 days of delivery.
Original condition
Sealed packs in their original packaging.
Refund in 5–10 days
Issued to the original payment method.
Damage covered
Damaged or incorrect items replaced or refunded.
What can be returned
- Unopened packs, cartons and rolls in their original packaging
- Complete selling units — partial packs cannot be returned
- Items returned within 14 days of the delivery date
- Items accompanied by the order reference
What cannot be returned
- Custom-printed or made-to-order packaging
- Opened food packaging, for hygiene reasons
- Packs damaged after delivery or stored incorrectly
- Clearance items marked as final sale
Process
How to return an item
- 01
Contact us
Send your order reference and the references you want to return.
- 02
Receive instructions
We confirm eligibility and where to send the goods.
- 03
Send the goods back
Repack sealed items securely for transport.
- 04
Refund processed
Once inspected, the refund is issued within 5–10 days.
Damaged or incorrect delivery
Photograph the parcel and its contents and contact us within 48 hours of delivery. Damaged or incorrect items are replaced or refunded at no cost to you, and we arrange collection where needed.
Report a problemRefunds & return costs
Refunds are issued to the original payment method within 5–10 business days of the goods being inspected. Return transport is at your cost for change-of-mind returns, and at our cost when the error is ours.
View your ordersNot sure which format to order?
Ask us before you buy — it's easier than returning a carton you can't use.